General conditions of use and sales
Marco Traverso & Histoires d’Ours are harmonious and luminous bouquets that combine trend and floral tradition. We have created a tailor-made e-commerce website, with the setting up of the « Fleurettes Shop ». An intuitive online shop allowing the customer to create a personalised bouquet of flowers according to their wishes. Each step of the development of the site has been studied in great detail in order to facilitate navigation while respecting the identity of our history. They determine the rights and obligations of the parties in the context of the online sale of products offered by Marco Traverso & Histoires d’Oursand apply to all transactions between this company and the buyer. Date of last update 13 May 2022. We are an Eco-Responsible florist, we have «Le Label Commerce engagé» from the Government of Monaco. We select the flowers and products ourselves from our suppliers and from small producers in the region. Indeed, we favour short circuits. We offer fresh flowers of super extra quality to our customers.
The purpose of these general conditions of sale is to govern the contractual relationship between SARL MARCO TRAVERSO ET HISTOIRES D’OURS and the co-contractor. The co-contractor can consult these general conditions simply, freely and at any time by clicking on the link «General Conditions» at the bottom of the window on the site : HTTPS://MARCOTRAVERSO.FR . Thus, any product order placed by a co-contractor will imply the final and irrevocable agreement of the co-contractor on all the general conditions presented below.
These conditions are therefore made known to the customer and are the law of the parties. They shall prevail over any other terms and conditions contained in any other document unless expressly waived in writing.
Orders will only be taken into account upon return of the signed and dated quotation bearing the mention “Good for agreement” and upon receipt of the deposit when this is mentioned́ in the quotation.
1 – OBJECT
These General Terms and Conditions of Sale govern the sale of flowers, plants, bouquets, arrangements, dried flowers, accessories and containers by the company Marco Traverso & Histoires d’Ours, whose registered office is at 3 Avenue Prince Pierre, 98000 Monaco.
2 – GENERAL CONDITIONS OF PURCHASE
The buyer acknowledges having read the GTC at the time of purchase and accepts them without reservation. Any order implies the buyer’s full acceptance of these conditions.
3 – PRODUCTS
Marco Traverso & Histoires D’Ours is committed to respect the conformity between the offer presented on the site and what is delivered. However, due to the quality of the product (cut flowers) or depending on the availability of plants in the same range, Marco Traverso & Histoires d’Ours reserves the right to replace a product by another, respecting as closely as possible the demand for the chosen bouquet or composition.
4 – ORDERS
They are placed directly on the “Fleurettes Shop” website.
They are final only when they have been confirmed by the payment of the price by the buyer. The payment is secured by the “Sherlock” system.
The recorded confirmation will serve as proof of the transaction.
All orders placed before 5pm can be delivered the same day. Our opening hours are: 8h30-13h and 14h30-19h. Any order placed after 19H will be delivered the next day.
After shipment, any modification or cancellation of the order by the buyer cannot be taken into account and the amount of the product will not be refunded. In case of stock shortage, Marco Traverso & Histoires d’Ours will contact the buyer to agree on a product similar in size and quality to the one ordered.
5 – PRICE
The prices of the products are indicated in euros including all taxes. Delivery costs outside Monaco and surrounding areas are extra. Their amount is indicated on the summary of the order. Thank you cards / messages are offered.
6 – TERMS OF PAYMENT
Payment is due with the order.
The customer can make the payment:
- either by credit card online
- or by Visa
- or by Mastercard
- or by American Express
The customer authorizes the seller to debit his card for the amount of the indicated price. The customer confirms that he/she is the legal holder of the card to be debited and is legally entitled to use it. The purchase invoice can be downloaded from the buyer’s account at the end of the purchase process.
7 – CANCELLATION OF THE ORDER
If the seller is unable to debit the payment card, the sale is immediately cancelled by right and the order cancelled.
In accordance with legal provisions, the right of withdrawal cannot be exercised for products made to order and therefore does not apply to orders registered by the company Marco Traverso & Histoires d’Ours.
8 – DELIVERY
The products are delivered to the address indicated by the customer at the time of the order within the times indicated by the salesman.
The customer is informed of the actual delivery by email or written phone message (Whatsapp).
Marco Traverso & Histoires d’Ours cannot be held responsible for a delay in delivery due to a cause beyond its control (fortuitous event or force majeure, bad weather, disaster, road accident) which would prevent the execution of its obligations.
If there is an impossibility to deliver the product in time due to an error of the buyer (wrong or incomplete address, insufficient information), Marco Traverso & Histoires d’Ours cannot be held responsible and will not make any refund.
Since most deliveries are made in public places, no certificate of delivery signed by a third party can be provided.
9 – RESPONSIBILITIES AND GUARANTEES
All products supplied by Marco Traverso & Histoires d’Ours are perishable products, we disclaim all responsibility once the delivery is made.
The responsibility of theSARL Marco Traverso & Histoire d’Ours is limited to the contractual and foreseeable damage. The responsibility of the SARL Marco Traverso & Histoire d’Ours is expressly limited to the replacement of the products recognized defective or to the refund of their price. Compensation is never paid for operating or order losses.
The buyer’s personal data are treated with strict confidentiality by Marco Traverso & Histoires d’Ours.
10 – HANDLING OF DISPUTES
All the clauses contained in these GTC as well as all the purchase and sale operations referred to herein are subject to Monegasque law.
Any litigation or dispute concerning these general conditions will be submitted to the Court of the Head Office of the SARL Marco Traverso & Histoire D’Ours in Monaco, to which it is made express attribution of jurisdiction.
11 – INTELLECTUAL PROPERTY
All texts, illustrations and photographs presented on the Marco Traverso & Histoires d’Ours website are protected by intellectual property rights. Any reproduction is strictly forbidden as well as any use even partial without preliminary authorization.
All floral creations can be used on social networks.